No Data from CPU & Memory Monitor

[solomon]

I read the previous form for this, but that solution is over a month old. I just installed klipfolio and it was running. I rebooted once and these monitors didn't do anything then.

I tried reinstalling them to no avail.

Now what?

[jeremyh]

Hi solomon,

Which operating system are you running? Its odd that the system monitors worked once for you, and then stopped working. If you reboot again, do the monitors ever start working for you again?

Jeremy

[Asper99]

Just installed and they don't work. Windows XP Pro SP2. Any idea, any log files to look?

[jeremyh]

Hi Asper99,

Do you have administrator access on the computer you're using? What do the Klips display instead of the CPU and Memory data?

One other thing you can check is whether one of the WMI services is running, by doing the following:

1) Go to Start Menu -> All Programs -> Administrative Tools -> Services (if you don't see Administrative Tools, right-click on the taskbar and select Properties..., click on the Customize button for the Start menu, go to the Advanced tab and enable it under the Start Menu items list)
2) Look in the list for "Windows Management Instrumentation Driver Extensions", and let me know what its "Startup Type" is set to. Don't change anything in here unless you know what you're doing - changing Windows Services incorrectly can cause your computer to stop working.

Jeremy

[Asper99]

Hi jeremyH,

Thank you for your replay.

Yes, I'm local administrator on my computer. I've checked WMI Driver Extension service, and it was stopped and Startup Type was Manual. Thank you for your warning, however I don't think starting services can do any damage (different case with stopping ) I changed it to Automatic, started it. Nothing changed. I restarted Klipfolio - same result. Looked into Event Viewer - no any error/warning Klipfolio messages.

Anything else I can check/switch/crash ?

[jeremyh]

Hi Asper99,

I have a script for you to try running. The script is a VBScript, and it uses the same method of getting CPU Usage that KlipFolio uses. Try doing the following:

1) Download getCPUusage.actuallyvbs
2) Rename the file to have a .vbs extension.
3) Run the file on your computer while the CPU usage is greater than zero.
4) Post here what the script outputs.

If the script works properly, it will display a message window with your CPU usage in it, which will mean that the problem is a bug in the way KlipFolio is trying to access your system's WMI information. If the script fails, then the problem is some sort of configuration issue on your machine that is preventing access to WMI data.

Jeremy

[Asper99]

Thank you for your help, jeremyH, I found the reason of the problem. Your script outputs "getCPUusage.vbs(4, 1) (null): 0x80041010". Microsoft's WMIDiag says that all my Win32_PerfRawData_* counters cannot be found
I tried to fix it using WINMGMT.EXE /CLEARADAP and WINMGMT.EXE /RESYNCPERF, but with no luck.

Anyway, it's not a problem of Klipfolio. Thanks again.