You can set up a connection between Klipfolio® and your LiveAgent data to display your task and issue tracking metrics on a dashboard.
Note: Klipfolio only supports connections to LiveAgent API v1.
This article includes:
- Options for visualizing my LiveAgent data
- Connecting my LiveAgent data in Klipfolio
- Adding a LiveAgent pre-built data source
- Adding a LiveAgent custom-built data source
- Creating a LiveAgent custom Klip
- More about LiveAgent's API and queries
What options do I have for visualizing my LiveAgent data?
Create data visualizations based on pre-built options or build your own. The choice is yours!
Pre-built by Klipfolio
Take advantage of our pre-built data sources to gather the data most meaningful to you.
- LiveAgent pre-built data sources: Data sources provide the foundation for Klip™ building, so we suggest you create a data source as a first step (before building Klips and adding them to your dashboard). Our pre-built data sources focus on the most sought-after LiveAgent data and are found on the Service Connectors page, available from this link or from your list of data sources. When you select a service connector from this page, the data source for that service is automatically added.
Custom-built by you
Taking the time to learn how to create your own data sources and Klips unlocks your data and enables you to control, manipulate, and transform it, leading you to unprecedented insights into your business.
- Custom data sources: When you create a custom data source, you can either use the pre-built data source as a starting point from which to write your own query or you can write your own queries from the ground up and build a data source from scratch. You create custom-built data sources in the Service Connectors page, accessible from this link or from your list of data sources.
- Custom Klips: Using our Klip Editor, you can construct and manipulate your data, including integrating multiple data sources, to produce unique, custom-built data visualizations. You create custom Klips from either your list of Klips or your Dashboard.
Regardless of whether you choose pre-built, custom-built, or a combination of both, before you can start building Klips and dashboards you need to connect to LiveAgent data in Klipfolio.
How do I connect to LiveAgent data in Klipfolio?
To connect your LiveAgent data to Klipfolio, you will need your API Key and Subdomain.
To get the right data from LiveAgent, you use your LiveAgent API Key and Subdomain in the queries provided by Klipfolio or in your own query when building data sources.
How do I find my LiveAgent API Key and Subdomain?
To find your LiveAgent API Key:
- Log in to your LiveAgent site, for example, from <yourSubdomain>.ladesk.com.
- Click Go to Agent Panel and enter your LiveAgent credentials.
- Click the Gear icon to access Configuration.
- Click System > API.
- Click Settings for API v1.
- Copy your API Key to your clipboard and use it in your Klipfolio queries.
To find your LiveAgent Subdomain:
- Your LiveAgent Subdomain can be found in the URL of your LiveAgent account. It is the first part of your LiveAgent web address (yourSubdomain.ladesk.com).
How do I add a LiveAgent pre-built data source?
To add a LiveAgent pre-built data source:
- Navigate to the Service Connectors page in Klipfolio and choose LiveAgent from the list.
- Select a pre-built data source from the left section of the Choose a pre-built or custom connection page.
- On the Configure your data source page, enter your LiveAgent Subdomain and API Key.
- Click Get data or, if you want to modify the pre-built data request, click Switch to Custom settings.
Note: If you switch back to the Basic settings page after making changes in the Custom settings page, your changes will not be saved. - Ensure this is the data you’re looking for. If you’re using Klips, optionally select the checkbox to Model your data. If you’re using PowerMetrics, which requires modelled data sources, you’ll automatically enter the modeller after clicking Continue. Learn more about modelling data sources.
- Click Continue.
- Name, choose refresh settings, and, optionally, share your data source.
- Click Save.
If you clicked Switch to Custom settings:
- On the Configure your data source page, modify the Query URL to get the data you want. You can use the existing information in the Query URL text box as a base. It was auto-filled based on the pre-built data source you selected on the Choose a pre-built or custom connection page.
- Click Get data.
- On the Configure your data source page, modify the Query URL to get the data you want. You can use the existing information in the Query URL text box as a base. It was auto-filled based on the pre-built data source you selected on the Choose a pre-built or custom connection page.
- Click Get data.
- Ensure this is the data you’re looking for. If you’re using Klips, optionally select the checkbox to Model your data. If you’re using PowerMetrics, which requires modelled data sources, you’ll automatically enter the modeller after clicking Continue. Learn more about modelling data sources.
- Click Continue.
- Name, choose refresh settings, and, optionally, share your data source.
- Click Save.
How do I create a LiveAgent custom-built data source?
To create a LiveAgent custom-built data source:
- Navigate to the Service Connectors page in Klipfolio and choose LiveAgent from the list.
- On the Choose a pre-built or custom connection page, click Create a custom LiveAgent data source.
- Adjust the Query URL information, as noted on the Configure your data source page, to replace any generic placeholder query information with your own. For example, replace <yourSite> with your Subdomain.
- Edit the Query URL to return the data you need. Refer to the LiveAgent API documentation for details.
- Click Get data.
- Ensure this is the data you’re looking for. If you’re using Klips, optionally select the checkbox to Model your data. If you’re using PowerMetrics, which requires modelled data sources, you’ll automatically enter the modeller after clicking Continue. Learn more about modelling data sources.
- Click Continue.
- Name, choose refresh settings, and, optionally, share your data source.
- Click Save.
How do I create a LiveAgent custom Klip?
You create custom Klips from either your list of Klips or your Dashboard. You choose a data visualization format, for example, a pie chart, gauge, or table, and decide whether you want to use an existing data source or create a new one. In the Klip Editor, there are limitless opportunities to modify, relate, and display your data. See the following related articles for more information and get building!
More about LiveAgent's API and queries
Klipfolio connects to hundreds of services in the cloud that have a REST API. If you take the time to learn your service’s API to create queries for the data you want, your possibilities are endless. Here’s a quick overview video on APIs and Klipfolio:
If you need assistance using APIs, enlist a data analyst or developer.
Refer to the LiveAgent API documentation to discover more data requests.
See the reference table below for API related information and sample queries.
| API Documentation | LiveAgent API documentation |
|
Authentication Method |
API Key Authentication |
| Response Format | JSON |
|
API Limits and Notes |
Klipfolio only supports connections to LiveAgent API v1. |
|
Date Format |
Example date format for the last 30 days: date_from={date.add(-30).format(\"yyyy-MM-dd\")}&date_to={date.today.format(\"yyyy-MM-dd\")} |
| Sample Queries |
For the last 30 days, get the total number of chats, calls, rewards, chat answers and 4 more for each social media channel:
For the last 30 days, get ticket load per hour:
|