How do I connect Klipfolio and Jira?

You can set up a connection between Klipfolio and your Jira data to display your Jira Service Desk metrics on a dashboard.

This article includes:

What options do I have for visualizing my Jira data?

Create data visualizations based on pre-built options or build your own. The choice is yours!

Pre-built by Klipfolio

Take advantage of our pre-built data sources to gather the data most meaningful to you.

  • Jira pre-built data sources: Data sources provide the foundation for Klip building, so we suggest you create a data source as a first step (before building Klips and adding them to your dashboard). Our pre-built data sources focus on the most sought-after Jira data and are found on the Service Connectors page, available from this link or from the Library. When you select a service connector from this page, the data source for that service is automatically added.

Custom-built by you

Taking the time to learn how to create your own data sources and Klips unlocks your data and enables you to control, manipulate, and transform it, leading you to unprecedented insights into your business.

  • Custom data sources: When you create a custom data source, you can either use the pre-built data source as a starting point from which to write your own query or you can write your own queries from the ground up and build a data source from scratch. You create custom-built data sources in the Service Connectors page, accessible from this link or from the Library.
  • Custom Klips: Using our Klip Editor, you can construct and manipulate your data, including integrating multiple data sources, to produce unique, custom-built data visualizations. You create custom Klips from either your Library or your Dashboard.

Regardless of whether you choose pre-built, custom-built, or a combination of both, before you can start building Klips and dashboards you need to connect to Jira data in Klipfolio.

How do I connect to Jira data in Klipfolio?

To connect your Jira data to Klipfolio, you will need your Jira email address and password.

To get the right data from Jira, you use your Jira domain name in the queries provided by Klipfolio or in your own query when building data sources. Depending on the query you want to run, you may also need your Jira Service Desk ID.

How do I find my Jira Domain Name and Service Desk ID?

To find your Jira Domain Name:

  1. Log into my.atlassian.com/products.
  2. On the My Atlassian page, in the product license details, copy your Domain Name from the URL: https://<yourDomain>.atlassian.net
  3. Use the Domain Name in your Jira query in Klipfolio.

To find your Jira Service Desk ID (if required):

  1. Run the List of Service Desks query: https://klipfolioapi.atlassian.net/rest/servicedeskapi/servicedesk?limit=100 
  2. Under values, copy the id number of your chosen service desk.
  3. Use the ID in the query that requires the Service Desk ID.
    For example, https://<yourDomain>.atlassian.net/rest/servicedeskapi/servicedesk/<ServiceDeskId>/queue?includeCount=true

How do I add a Jira pre-built or custom-built data source?

To add a Jira pre-built or custom-built data source:

  1. Navigate to the Service Connectors page in Klipfolio and choose Jira from the list.
  2. Select a pre-built data source from the left section of the Pick a Data Request page. Alternatively, if you want to create a custom-built data source, click Create a custom Jira data source.
  3. Enter your Jira Email address and Password and click Next Step.
  4. Adjust the Query URL information, as noted on the Configure Data Source page, to replace any generic placeholder data with your own.
  5. If you are creating a custom-built data source, edit the Query URL further to return the data you need. Refer to the Jira API documentation for details.
  6. Click Get Resource.

If you want to edit a data source that you already created, check out How to edit or reconfigure a data source, and get step-by-step instructions.

How do I create a Jira data source from scratch?

You can choose to build a data source from scratch. Klipfolio connects to hundreds of services in the cloud that have a REST API. If you take the time to learn your service’s API to create queries for the data you want, your possibilities are endless. Here’s a quick overview video on APIs and Klipfolio:

  Klipfolio API's 101

If you need assistance using APIs, enlist a data analyst or developer.

Refer to the Jira API documentation to discover more data requests.

When you are happy with your query, click Get Resource, and then save and name your new data source. You're now ready to use it to build a Jira Klip.

See the reference table below for API related information and sample queries.

API Documentation Jira API documentation

Authentication Method

Basic HTTP Authentication
Response Format JSON
Sample Queries

Get a list of queues in a Jira Service Desk (max. 50):

https://<yourDomain>.atlassian.net/rest/servicedeskapi/servicedesk/<ServiceDeskId>/queue?includeCount=true

Get a list of open customer requests:

https://<yourDomain>.atlassian.net/rest/servicedeskapi/request?requestStatus=OPEN_REQUESTS&expand=serviceDesk&expand=requestType&limit=100

How do I create a Jira custom Klip?

You create custom Klips from either your Library or your Dashboard. You choose a data visualization format, for example, a pie chart, gauge, or table, and decide whether you want to use an existing data source or create a new one. In the Klip Editor, there are limitless opportunities to modify, relate, and display your data. See the following related articles for more information and get building!

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