Use Freshdesk as a data source

Resources

Data Source Type: REST/URL
Authentication: Basic HTTP Authentication
Sample Query: To return all tickets:
https://<yourDomain>.freshdesk.com/api/v2/tickets?per_page=100
API Documentation: Freshdesk API Documentation

Step-by-Step

Creating a data source using Freshdesk

To create a data source using Freshdesk, you need to accomplish 3 tasks:

  • Start the data source creation process
  • Craft a query and enter it into Klipfolio 

Note: This guide assumes that you already have an active Freshdesk account.

Start the data source creation process

  1. To create a data source using Freshdesk, go to the New Data Source page in Klipfolio and select Freshdesk from the list.

  1. Enter your Freshdesk username and password in the appropriate fields.
  2. Click Next Step.

Craft a query and enter it into Klipfolio

  1. At Query URL, use the example query or erase it and build your own. Refer to the Freshdesk API documentation to find out more.

The example query:

To return all tickets: 
https://<yourDomain>.freshdesk.com/api/v2/tickets?per_page=100

Note: By default only tickets that have been created within the past 30 days will be returned. For older tickets, use the updated_since filter.

  1. At Data Format, JSON is selected for you.
  2. At Method, GET is selected for you.
  3. Click Get Resource.

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