You can cancel or delete your Klipfolio account at any time.
Not ready to cancel or delete? Contact us to discover more options. We can work with you to customize your plan or discuss putting your account on hold. Reach out to our Success Team at success@klipfolio.com.
Cancelling vs. deleting an account
| Cancel | Delete |
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After the current billing period ends, charges to your credit card will stop and users will not be able to access their dashboards. Your subscription is cancelled, and all Klips, metrics, dashboards, and data sources will be inaccessible until you reactivate your account. This includes all published links and embedded Klips. |
Charges to your credit card will stop. All users, groups, data sources, Klips, metrics, dashboards, and email addresses associated with your company will be deleted. This cannot be undone and no information is saved. |
Cancelling your account
To cancel your account:
- Click on your Account name (located at the bottom of the left navigation sidebar) and select Account > Company > Billing.
If you don’t see the above option, click the 
button in the left navigation sidebar and select Account > Billing.
- Scroll down to the bottom of your plan and click the Cancel button under Cancel Plan.
If you don't see this option, contact success@klipfolio.com for assistance.
- When the confirmation popup appears, select Cancel Plan.
The account is cancelled and you will be asked to complete a short exit survey. If you choose to reactivate your account, you can do so by contacting success@klipfolio.com.
Deleting your account
To delete your account, please email us at success@klipfolio.com or send us a message.