Use Desk.com as a data source

Resources

Data Source Type: REST/URL
Authentication: Basic HTTP Authentication

Username and Password

Sample Query: https://yoursite.desk.com/api/v2/cases
API Documentation: Desk.com API documentation

Step-by-Step

Create a new data source using Desk.com

To create a data source using Desk.com, you need to accomplish the following tasks:

  • Start the data source creation process.
  • Write your query and enter it into Klipfolio.
  • Authenticate and complete the data source creation process.

Note: This guide assumes that you already have an active Desk.com account.

Step 1: Start the data source creation process

To create a data source using Desk.com, go to the Connector Gallery page in Klipfolio and select Desk.com.

Step 2: Write your query and enter it into Klipfolio

Desk.com offers a variety of query options from which you can retrieve data. Refer to the Desk.com API Documentation to find out more.

Here is a sample query to get you started:

https://yoursite.desk.com/api/v2/cases

Step 3: Authenticate and complete the data source creation process

Now that you have written your query and copied it into Klipfolio:

  1. Enter your Desk Username and Password.
  2. At Data Format, select JSON from the drop-down menu.
  3. At Method, select GET.
  4. Select Get Resource.
  5. If you are satisfied with the data returned, select Continue.

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