Connecting to data sources: Error messages

When you connect to a data source through Klipfolio's REST/URL connector, you may encounter an error message. To help find a solution to the problem, refer to this list of error codes and responses.

Miscellaneous errors

Error Message Possible Reason

Unable to retrieve data. Try a different URL or check to make sure the resource is available.

We couldn't retrieve the data you requested. Check your account permissions and connection and try again.

This error can display for a variety of reasons, for example, there may be a spelling mistake in the URL in your query or there could be network connectivity or account permission issues.

Tip: When the general error message displays, click the Show details link to get more specific error information.

The security certificate for this connection is not trusted.

This means we can not rely on this certificate for identity information. Normally, sites will send trusted identification to prove that you are connecting to the right server. In this case, the site’s identity could not be verified.

Reach out to support@klipfolio.com for help.

The connection to the service failed. This is known as an SSL handshake failure. It means we could not complete a secure connection with the specified server. Reach out to support@klipfolio.com for help.
Could not establish connection. The connection is timing out. Timeouts can happen for various reasons, for example, too much data is being returned or there’s a network connection issue.

404 Error

You may have used an invalid API query in the URL field. In this case, we recommend you check the API reference documentation for the service to which you want to connect.

There are two scenarios where you may encounter 404 error messages:

  • When connecting to your data source.
  • When you're reconfiguring or refreshing your data source.

A general error message, such as the following, will display:

When you see the above message, you can click the Show details link to get extra information. See the following example:

403 Error

403 errors usually indicate you don’t have access to the data you’ve requested. In such cases, you can contact your account administrator and request access. For example, you might have been given Facebook account credentials but you don’t have access to the Facebook business account that you are asking for data from.

401 Error

This error is often the result of entering an incorrect URL in the query or setting the wrong Data Format. For example, if the connector returns a JSON response but the data format is set to XML.

There could also be an issue in the Authentication section. For example, you may have entered the wrong Username and Password when connecting to the data source. In such cases, check your account details and try again.

An error message, such as the following, will display:

When you see the above message, you can click the Show details link to get extra information. See the following example:

400 Error

400 errors indicate an issue with the request. For example, there may be missing parameters or other errors in the query. We recommend you consult the associated service’s API documentation for more information.

429 Error

429 errors indicate that you’ve exceeded the number of API requests allowed for your account. We recommend you check your limits for the service or try again later.

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