Before you contact our Support Team, check to see whether you might be able to solve the problem by reviewing some of our troubleshooting tips and links.
Before you begin
Verify whether you are using a supported web-browser: Klipfolio system requirements.
Before you contact Support
To help us, help you:
Enable Support access to your Dashboard account Granting Klipfolio Support access to your account and let us know the Dashboard, Klip, or Data source name.
Gather any web browser error messages by enabling your web-browser's console and send us a screenshot of the generated output. If any links exist within the Console or Network tabs, click each link, and send us the generated output.
- For Chrome: Ctrl+Shift+J, or right click anywhere on the Dashboard, select the Console tab, and then select Inspect Element.
- For Internet Explorer: Tools > F12 developer tools.
- For Mozilla Firefox: Ctrl+Shift+K.
Check for an answer in the Community
Another customer might have already posted a similiar question. Take a quick look at our Klipfolio Community to see if this is the case.
If you still cannot find the answer, don't hesitate to contact a member of our Support Team by sending an email to firstname.lastname@example.org. Remember to attach any console error messages and to provide as much as information as possible so we can help you resolve the issue.