Troubleshooting tips: Adding Web Metrics and Rand Fishkin Klips from the Klip Gallery

The Web Metrics Klips use several data sources, like Salesforce, Facebook, Google Analytics and more. If you're having trouble adding them to your dashboard, it may have to do with your settings and permissions in those accounts.

Facebook

You may experience difficulty adding Facebook Klips to your dashboard because:

  • You are trying to add a Facebook Klip from a personal account rather than a company page. The Klip Gallery only connects to company pages.
  • After two months, your Facebook OAuth token will expire (OAuth Tokens look like this: Yourname @ Service). This token allows you to safely bring your data into Klipfolio. You may need to re-authorize your OAuth token.

Salesforce

To successfully add Salesforce Klips from the Klip Gallery, make sure you have the right edition of Salesforce:

  • Enterprise Edition
  • Unlimited Edition
  • Developer Edition
  • Performance Edition

To find out what Salesforce version you use, log in to Salesforce and go to Setup > Company Profile > Company Information > Organization Edition.

You also need the right Salesforce field security permissions. Check your Salesforce permissions.

Your Salesforce OAuth token will expire after 3 months (OAuth Tokens look like this: Yourname @ Service). This token allows you to safely bring your data into Klipfolio. You may need to re-authorize your OAuth token.

Google Analytics

You may have trouble connecting to Google Analytics because:

  • You need to have at least 'Read and Analyze' level access to your company's Google Analytics account.
  • From time to time, your Google OAuth token will expire (OAuth Tokens look like this: Yourname @ Service). This token allows you to safely bring your data into Klipfolio. You may need to re-authorize your OAuth token.
    Note: You have one token for all your Google platforms. Only the newest Google token works; old tokens are automatically disabled when new ones are created.