Why are some PowerMetric date ranges unavailable?

When selecting a date range for a PowerMetric, you may notice that some date ranges are unavailable. This is because the maximum amount of data history you can access in each PowerMetric visualization or dashboard depends on your pricing plan. If you upgrade your plan, you will be able to access longer date ranges.

You can upgrade your plan either by clicking the Upgrade button in the date range selector in PowerMetrics or by going to your pricing plan page by clicking your Account Name (located at the bottom of the left navigation sidebar) and selecting Plans.

What happens if I upgrade to a higher plan?

You can access historical data for your PowerMetrics for specific time periods, depending on your pricing plan. Regardless of which plan you’re on, we continue to collect data history for you. So, when you decide to upgrade, you’ll get immediate access to your accumulated history.

What happens if I downgrade to a lower plan?

If you downgrade to a plan that supports shorter date ranges than your previous plan, your PowerMetrics and dashboards will automatically reflect the change and display the data history that matches your new plan. When you enter PowerMetrics after downgrading, your previous date range selections will display.  To update and show your new date ranges, select a date range that fits within your new plan and click Apply.


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