Why are some metric date ranges unavailable?

When selecting a date range for a metric, you may notice that some date ranges are unavailable. This is because the maximum date range window you can access depends on your pricing plan.

All PowerMetrics plans include stored data history. The amount of data history you can see at a time in your metrics and dashboards is determined by the date range window, which is based on your pricing plan.

For example, if you're signed up for our Free PowerMetrics plan, which includes up to a 2-month date range window, the maximum amount of stored data history you'll be able to see is a range of 62 days (based on available data). If you're signed up for our Plus plan, which includes up to a 1-year date range window, the maximum amount of stored data history you'll be able to see is a range of 366 days (based on available data).

Upgrading your plan enables you to access longer date range windows. You can upgrade your plan either by clicking the Upgrade button in the date range selector for your metric or dashboard or by going to your pricing plan page by clicking the button in the left navigation sidebar and selecting Plan. If you’re using the Pro or Plus plan, you can also contact us success@klipfolio.com to purchase the Date Range Window Top-Up.

What happens if I upgrade to a higher plan?

We can store up to 10 years' worth of data history. Regardless of which plan you’re on, we continue to collect and store this history for you. So, when you decide to upgrade, you’ll get immediate access to your accumulated history.

What happens if I downgrade to a lower plan?

If you downgrade to a plan with a shorter date range window than your previous plan, your metrics and dashboards will automatically reflect the change and display the date range that matches your new plan. When you enter PowerMetrics after downgrading, your previous date range selections will display. To update and show your new date ranges, select a date range that fits within your new plan and click Apply.


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