PowerMetrics for Stripe: Error states and how to resolve them

This article includes suggestions for resolving the errors you may encounter when using the PowerMetrics for Stripe app.

Error message: Can’t connect to PowerMetrics

There are a few reasons why you may be unable to connect to PowerMetrics, for example:

  • Your access to the PowerMetrics for Stripe integration has been revoked.

Note: This setting is found in PowerMetrics (accessed by clicking the button in the left navigation sidebar and selecting Integrations).

  • Your user profile in PowerMetrics has been deleted.
  • The Klipfolio company account has been deleted.

In all of the above cases, please contact your account administrator for assistance.

Error messages: Can’t get this list of metrics or There was a problem getting content for this page or There was a problem getting this list of available services

A message like this indicates that a list of metrics can’t be retrieved:

You may see one of these error messages when viewing or editing the key metrics list, or when selecting metrics from your list of available metrics, or when selecting a service to add new metrics.

Possible causes include:

  • Issues with network connectivity, in which case, you should try again later.
  • Issues with your access permissions, for example, you may be disconnected from the PowerMetrics for Stripe integration.

To reconnect, click the horizontal 3-dot menu beside KLIPFOLIO POWERMETRICS, select View app settings, and click Connect account. (See below.)

  • Your access to the PowerMetrics for Stripe integration may have been revoked. Please contact your account administrator.

Error message: Can’t add any more key metrics in Stripe

If you see this message, it means your key metrics list is full. You’ll need to make some space by removing some metrics from the list.

To remove metrics from the key metrics list:

  1. On the Key metrics page, click the Edit button.
  2. Click the Remove button beside each metric you want to remove.
  3. Then click  .

Error message: Refresh error

If you see this message on a chart in your key metrics list, it means there’s an issue with the data source associated with the metric. Check out these articles to learn more about data source refresh errors:

Error message: N/A or Can’t load data

If you see N/A on a chart in your key metrics list, it means there’s no data available for a comparison. Try selecting a different date range.

If you see Can’t load data on a chart in your key metrics list, there are a few possible reasons:

  • Issues with network connectivity, in which case, you should try again later.
  • Issues with your access permissions, for example, you may be disconnected from the PowerMetrics for Stripe integration.

To reconnect, click the horizontal 3-dot menu beside KLIPFOLIO POWERMETRICS, select View app settings, and click Connect account. (See below.)

  • Your access to the PowerMetrics for Stripe integration may have been revoked. Please contact your account administrator.
  • The metric is broken (for example, it’s a calculated metric and one of the metrics in the calculation has been deleted). Fix the metric by editing it in PowerMetrics. Learn more about editing metrics.
  • The metric was created by someone else and is no longer shared with you. Contact the creator of the metric and ask them to reshare it with you.
Have more questions? Submit a request