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Scope of user input control select doesn't work

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Simon Gade
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I have a User Input Control (UIC) that sets a variable. This variable is used in many klips. When I select the scope "Only This Dashboard" on the UIC everything works perfectly. When I select the scope "All Dashboards" it doesn't work! The data shown is the same no matter what value I select on the UIC. What am I doing wrong?

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    Claire Jones

    Hi Simon,

    Thanks for reaching out! 

    If you change the scope of a variable from a smaller to a larger scope, so in your case, you're going from Only This Dashboard to All Dashboards, then you could use the following steps to reset the variable controls:

    1. Close the dashboard by hiding it from the active list. To do this, click the active dashboard's 3-dot menu and select Hide from list.
    2. Sign out of Klipfolio.
    3. Sign in to Klipfolio.
    4. Add the dashboard you closed in step 1 back to your active list. To do this, click Dashboards, locate the dashboard, and click the Open dashboard button.

    You can find this information in this section of our article from the knowledge base.

    Hope this helps!

    If you have any further questions or require support for this, please log a ticket with our team and we'd be happy to help further! 

     

    Claire

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