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Event driven alerting by email

Many BI tools are expanding their alerting features. The idea is for business users to look at a dashboard/report when a particular alert condition is reached (e.g. Sales trajectory too low to meet targets at the end of the month), instead of all the time. It would be great if, when an alert condition is reached in a particular klip (e.g. no leads received in a particular channel in 24 hours), it could also set a variable that could trigger an email to, say IT (check if API is down). I think all the features already exist, just a new class of variables need to be created and the email scheduler has to allow a email to be triggered based on the variable value (="True"), and then reset it to "False: after email is sent.

9 comments

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    Scott Lawrence Official comment

    Gavin, did you see that we had recently updated the API to simplify getting a list of data sources and when they last refreshed?  

    Check out http://apidocs.klipfolio.com/docs/data-sources.

    Cheers,

    Scott.

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    Andrea Rubiano
    I was actually going to post this idea. I think is absolutely necessary to have this alerting capability as it will give the business the capacity to react in real time to the specific situations that we follow in each indicator!
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    Gavin Boyt
    What a great suggestion... this would be invaluble for IT managers etc, when it often takes a while before its been noticed that a channel is down for example. An event driven notification would raise the alarm in good time
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    Ateeq Khan

    I couldn't agree more.. Need to integrate a event trigger system in Klipfolio where we can sent alerts through emails for immediate action. The indicator system already exists. if we can integrate email in that that would be awesome and a definite requirement

     

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    Meggan King

    This suggestion comes up a lot and is on Scott's radar. I wonder if a temporary solution could be to create a System monitor dashboard with the key metrics and simple klips and make it a published link. This would allow you to share an HTML link with the IT/Systems admin and they could check it for alerts when they are online. We use a similar approach when monitoring our own metrics at Klipfolio. The published link lets you get around logging into the dashboard, or needing another user account.

    https://support.klipfolio.com/hc/en-us/articles/215548488-Publish-links?query=published

     - Meggan

     

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    Scott Lawrence

    As Meggan indicated, this is definitely on our radar as a desired feature.  We have already done some investigation, and more is still needed to ensure a solid solution.

    Any additional context you have in mind for this kind of feature would be very welcome as the investigation continues and the functionality of the request is further refined.

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    Gavin Boyt

    Scott, what I'm looking for (don;t know about the others) could initially be as simple as a table showing all the data sources and when they last refreshed successfully.  Better still would be if I could receive an email when a data source fails either once or a number of times, saying "Your data source xyz has failed to refresh..."

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    Scott Lawrence

    Thanks, Gavin!  The additional context is much appreciated.

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    Scott Lawrence

    Hi Gavin,

    Had you seen the update to the API related to GET /datasources?  We've added fields for date last refreshed and refresh interval.  This will make it very simple to create a table Klip on your dashboard looking at a list of your data sources and last refresh date.  Check out http://apidocs.klipfolio.com/docs/data-sources.

    Cheers,

    Scott.

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