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Did your IP change to 52.84.27.9 ?

Assaf Maliniak

February 16, 2018 21:02

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5 comments

• 0
  
  Yvonne Van Alphen February 16, 2018 21:08

  Hi Assaf

  We have updated our IP addresses recently. 
  Use this link to see a current list.

  https://support.klipfolio.com/hc/en-us/articles/215548508-Whitelist-IP-Addresses

• 0
  
  Meggan King February 16, 2018 21:09

  Hi Assaf

  I'm not sure what your question is. Which IP? I suggest opening a ticket with the Klipfolio support team support@klipfolio.com to let them help you with the issue you are facing. 

   

  Thanks

  Meggan

• 0
  
  Assaf Maliniak February 16, 2018 21:13

  As of about 15 min ago, our domain alias has not being accessible, I checked the DNS which was pointing to 166.78.16.25, then pinged the app.klipfolio domain which responded with 52.84.27.9.

  I removed the a record and configured the cname per the instruction provided in the email sent out this week. 

  Thanks,

  Assaf

• 0
  
  Yvonne Van Alphen February 16, 2018 21:15

  Hi Assaf

  We have an unexpected outage happening at the moment - see top of this page.

  If you would like to send in a support request we can alert you when this is corrected.

• 0
  
  Assaf Maliniak February 16, 2018 21:19

  I thought that would be the reason. At least we got the opportunity to take care of switching from the A record to the CNAME.  I will leave the new setting, and wait for the service to come back. 

  Thank you for your prompt response!