Hey all,
I have quite a few Google Drive connections to some Excel files that update each minute. Occasionally they will just quit updating and I am unable to tell why. I eventually notice that the data seems outdated, and when I go through the steps of "Reconfigure connection", select the same Excel file, it starts working again.
1. Is there any way to actually tell it's stopped/broken?
2. Any thoughts as to why it's doing this?
Thanks!
Chase
Hi Chase,
Thanks for using our community post!
Datasources that fail to refresh may have different reasons. To start troubleshooting, please have a look at Troubleshooting data sources that fail to refresh for more detail information.
Also, you would see a Red Exclamation mark (!) next to those datasources that are failing to refresh.
If you would like more specific help, please reach out to our support@klipfolio.com
Hope that helps!
Shima
