Failed to fetch results when creating a modelled data source

Hi there, as I'm quite new to Klipfolio, can I ask if anyone knows the reason why it keeps showing the error that 'There was an error fetching the results for the model' when I'm trying to create a modelled data source, and how I can fix it? Thank you in advance! 

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    Shima Beigzadeh Official comment

    Hi Joyce, 

    Thanks for your post! 

    The error can cause by many reasons. You can find general troubleshooting advice here. But also, you can send us an email to support@klipfolio.com with more detail information about what are you trying to do given your model name in your account so we can investigate it further. 

    Hope that helps! 

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