Why are some data refresh rates unavailable?

You can set a refresh rate for each data source in your account to ensure your data is always up-to-date.  The refresh rate frequency available to you depends on your pricing plan. It's important to note that if you have multiple data sources with frequent refresh rates, you might exceed the refresh rate limit for your account.

In such cases, you may see an error message that says your data sources are refreshing at a lower rate than you expect. For example, if you normally set your refresh rate to once an hour, the following error message might display: "Data sources imported successfully. In order to keep this account within its refresh limit, the imported data sources will refresh at a rate of every 2 hours". If this happens to you, there are a few troubleshooting steps you can try.

Troubleshooting tips

When selecting a Queue for Refresh:

  • Choose a less frequent refresh rate from the Queue for Refresh drop-down list to avoid exceeding your account's data source refresh rate.
  • Choose Never and continue creating your current data source. After creating your data source, adjust the other data sources in your account to refresh less often. After adjusting your other data sources, return to the data source you created. You will be able to set a more frequent refresh rate now without exceeding your account limit.

You can also delete unused data sources or set the Queue for Refresh for unused data sources to Never. Note that you must delete the data sources, not just disable them. The refresh rate for a disabled data source continues to count against your limit.

If you want to increase the data source refresh limit for your account, contact us at success@klipfolio.com.

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