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How do I create Nicereply data sources?

Updated

You can set up a connection between Klipfolio Klips and your Nicereply data to display your customer satisfaction and feedback metrics on a dashboard.

This article includes:

What options do I have for visualizing my Nicereply data?

Create data visualizations based on pre-built options or build your own. The choice is yours!

Pre-built by Klipfolio

Take advantage of our pre-built data sources to gather the data most meaningful to you.

  • Nicereply pre-built data sources: Data sources provide the foundation for Klip building, so we suggest you create a data source as a first step (before building Klips and adding them to your dashboard). Our pre-built data sources focus on the most sought-after Nicereply data and are found on the Service Connectors page, available from this link or from your list of data sources. When you select a service connector from this page, the data source for that service is automatically added.

Custom-built by you

Taking the time to learn how to create your own data sources and Klips unlocks your data and enables you to control, manipulate, and transform it, leading you to unprecedented insights into your business.

  • Custom data sources: When you create a custom data source, you can either use the pre-built data source as a starting point from which to write your own query or you can write your own queries from the ground up and build a data source from scratch. You create custom-built data sources in the Service Connectors page, accessible from this link or from your list of data sources.
  • Custom Klips: Using our Klip Editor, you can construct and manipulate your data, including integrating multiple data sources, to produce unique, custom-built data visualizations. You create custom Klips from either your list of Klips or your Dashboard.

Regardless of whether you choose pre-built, custom-built, or a combination of both, before you can start building Klips and dashboards you need to connect to Nicereply data in Klipfolio.

How do I connect to Nicereply data in Klipfolio?

To connect your Nicereply data to Klipfolio, you will need your Nicereply private key.

To get the right data from Nicereply, you use your Nicereply private key in the queries provided by Klipfolio or in your own query when building data sources.

How do I find my Nicereply private key?

To find your Nicereply private key:

  1. Log in to Nicereply.
  2. Navigate to Settings > API.
  3. If no API keys are displayed, click REGENERATE API KEYS.
  4. Copy your private key.

How do I add a Nicereply pre-built data source?

To add a Nicereply pre-built data source:

  1. Navigate to the Service Connectors page in Klipfolio and choose Nicereply from the list.
  2. Select a pre-built data source from the left section of the Choose a pre-built or custom connection page.
  3. On the Configure your data source page, at Your private API key, enter your Nicereply private key.
  4. Click Get data or, if you want to modify the pre-built data request, click Switch to Custom settings.
    Note: If you switch back to the Basic settings page after making changes in the Custom settings page, your changes will not be saved.
  5. Ensure this is the data you’re looking for. Then, optionally select the checkbox to Model your data. Learn more about modelling data sources.
  6. Click Continue.
  7. Name, choose refresh settings, and, optionally, share your data source.
  8. Click Save.

If you clicked Switch to Custom settings:

  1. On the Configure your data source page, modify the Query URL to get the data you want. You can use the existing information in the Query URL text box as a base. It was auto-filled based on the pre-built data source you selected on the Choose a pre-built or custom connection page.
  2. Click Get data.
  3. Ensure this is the data you’re looking for. Then, optionally select the checkbox to Model your data. Learn more about modelling data sources.
  4. Click Continue.
  5. Name, choose refresh settings, and, optionally, share your data source.
  6. Click Save.

How do I create a Nicereply custom-built data source?

To create a Nicereply custom-built data source:

  1. Navigate to the Service Connectors page in Klipfolio and choose Nicereply from the list.
  2. On the Choose a pre-built or custom connection page, click Create a custom Nicereply data source.
  3. Edit the Query URL to return the data you need. Refer to the Nicereply API documentation for details.
  4. Expand Authentication (OAuth, 2-Step, X-WSSE, or Basic).
  5. At Username, enter the letter "x".
  6. At Password, paste your NiceReply private key.
  7. Click Get data.
  8. Ensure this is the data you’re looking for. Then, optionally select the checkbox to Model your data. Learn more about modelling data sources.
  9. Click Continue.
  10. Name, choose refresh settings, and, optionally, share your data source.
  11. Click Save.

How do I create a Nicereply custom Klip?

You create custom Klips from either your list of Klips or your Dashboard. You choose a data visualization format, for example, a pie chart, gauge, or table, and decide whether you want to use an existing data source or create a new one. In the Klip Editor, there are limitless opportunities to modify, relate, and display your data. See the following related articles for more information and get building!

More about Nicereply's API and queries

Klipfolio connects to hundreds of services in the cloud that have a REST API. If you take the time to learn your service’s API to create queries for the data you want, your possibilities are endless. Here’s a quick overview video on APIs and Klipfolio:

Klipfolio API's 101

If you need assistance using APIs, enlist a data analyst or developer.

Refer to the Nicereply API documentation to discover more data requests.

See the reference table below for API related information and sample queries.

API Documentation Nicereply API documentation
Authentication Method API Key Authentication
Response Format JSON
Date Format Example date format:yyyy-MM-dd
Sample Queries

To retrieve customer satisfaction score statistics for the last 30 days:

https://api.nicereply.com/v1/csat/stats?period_start={date.tz("utc").add(-30).format("yyyy-MM-dd'T'HH:mm:ss")}-00:00

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