- What is OAuth Token authentication?
- Why do I sometimes need to re-authorize my OAuth tokens?
- Why am I seeing a "Can't connect across domains" error message?
- Where can I view and manage my OAuth tokens?
- Why can't I connect to a service?
- How do I re-authorize an expired OAuth token?
1. What is OAuth Token authentication?
OAuth Token authentication is an open standard for authentication and is used as a security measure when retrieving data from web services. Many third-party services require an OAuth token to be passed with the API request to ensure that the server requesting the data is safe.
When working with Klipfolio, OAuth tokens (sometimes referred to as connections) are generated as part of the connection workflow and are stored for future use in your account, so you don't have to share your login credentials every time you connect to a service. By default, your OAuth token looks like this: yourname<date and time created but you can rename it if desired.
2. Why do I sometimes need to re-authorize my OAuth tokens?
If you have trouble accessing a data service, it may be because your OAuth token has expired. Learn how to re-authorize an expired OAuth token.
Some of the most popular services that use OAuth authentication are Facebook, Twitter, LinkedIn, and Instagram Business. Here are some common reasons for token expiry for these services:
- The account password was changed.
- You were removed as a user from Business Manager.
- You were removed as a user from the social network.
- Posts on your social site were reported or flagged.
- Community guidelines were violated.
- You exceeded API limitations.
- You chose to prevent an application from accessing your account.
- Tokens for some services expire after a set time period and need to be re-authorized. Go here for an example of token expiry details for LinkedIn. To prevent data disruptions, we recommend you set a reminder for yourself to re-authorize your LinkedIn account before expiry.
3. Why am I seeing a "Can't connect across domains" error message?
Are you seeing an error like this one? If you're using Safari as your browser, when you authenticate with any OAuth service, Safari will initially block the OAuth pop-up window. If you click the browser button to manually launch the pop-up and then authenticate, when you’re finished authenticating, you’ll see the "Can't connect across domains" error message.
No need to worry - your OAuth token is still created as expected. However, if you want to avoid seeing this error in future, you can allow pop-ups in Safari. (In Safari > Settings for this website > Pop-up window > Allow.)
4. Where can I view and manage my OAuth tokens?
To view your list of connections and manage your OAuth tokens (share, re-authorize, and delete), click your Account Name at the bottom of the left navigation sidebar and select Account > Connected Accounts. If you don’t see this option, click the 
button in the left navigation sidebar and select Connections.
5. Why can't I connect to a service?
Having trouble connecting to specific data for a service? It might be because:
Your login credentials don't provide access to the specific data you're looking for.
For example, you want to connect to your company's Facebook Ads data but the login credentials you entered when connecting to the service only provide access to your company's Facebook page and not its Facebook Ads account.
For example, you want to connect to Google Ads data but your login credentials only include access to your company's Google Analytics data and not its Google Ads data.
You're trying to connect to a Facebook personal page.
Klipfolio gets data from Facebook business pages, not Facebook personal pages. Facebook requires all business pages to be linked to an authentic personal account so you can administer the business page. To learn how to add users to a business page for administrative purposes, see the Facebook help article How do I manage roles for my Facebook Page?
Your Instagram Business account isn't connected to a Facebook business page.
To get data from your Instagram Business account it needs to be connected to a Facebook Business Page. If you need help, ask the administrator of your company’s Facebook account. For more information, check out this Instagram article.
6. How do I re-authorize an expired OAuth token?
You'll need valid credentials to re-authorize a token. Note also that some APIs require you to log into the service account when re-authorizing.
To re-authorize an expired OAuth token:
- Click your Account Name (located at the bottom of the left navigation sidebar) and select Account > Connected Accounts.
If you don’t see the above option, click the button in the left navigation sidebar and select Connections.
- Click the Name of the token that requires re-authorization.
- Click Re-Authorize.