- What payment methods do you accept?
- How do I pay my bill?
- How do I update my credit card information?
- Will my credit card be charged automatically each billing period?
- What do I do if my credit card is not accepted?
- Can Klipfolio invoice me?
- How do I view and download my previous invoices?
- Does my subscription automatically renew?
- Can I be refunded or credited for partial periods?
- Is there a grace period for payments?
- What happens to my account when it's in arrears?
- Why has my account been suspended?
- Will I be notified if the cost of my plan increases?
- How do I cancel my account?
1. What payment methods do you accept?
Self-serve purchases are paid automatically by credit card. We accept Visa, Mastercard, and American Express. Please contact success@klipfolio.com if you want to set up invoicing for larger transaction amounts. Note that wire transfers for amounts lower than USD $1000 will incur an administration fee. Note: Credit cards issued by Indian banks cannot be used for recurring payments as per RBI regulations. Alternatively, you can either use a different credit card or switch to an annual plan and submit your payment using an international wire transfer.
2. How do I pay my bill?
You pay your bill on the bill management page. Click the 
button in the left navigation sidebar and select Plan. On the Plan page, click Manage your bills. Click Pay amount due and choose how you'd like to pay. Then, click Pay. Note: You can also go to the bill management page by clicking the button in the left navigation sidebar and selecting Account > Company Info > Billing > Manage your bills.
3. How do I update my credit card information?
You update your credit card information on the bill management page. To get there, click the button in the left navigation sidebar and select Plan. On the Plan page, click Manage your bills. Under Payment Method, click + Add payment method. Enter your new credit card information and click Add. When you return to the billing portal, remove the previous payment method. Note: You can also go to the bill management page by clicking the button in the left navigation sidebar and selecting Account > Company Info > Billing > Manage your bills.
4. Will my credit card be charged automatically each billing period?
Yes. Your credit card will be charged automatically at the beginning of each billing period.
5. What do I do if my credit card is not accepted?
There are several reasons why your credit card may not be accepted. We suggest you try the following: Verify your credit card number and expiry date, confirm you are using your credit and not your debit card, and check that you haven't exceeded your transaction limit. If, after exploring these possible causes, your card is still not accepted, either use an alternate card or contact your financial institution.
6. Can Klipfolio invoice me?
Yes. We can set up invoicing for larger payment amounts. Contact success@klipfolio.com to see if you qualify. Please note that wire transfers for amounts lower than USD $1,000 will incur an administration fee.
7. How do I view and download my previous invoices?
You view and download previous invoices on the bill management page. To get there, click the button in the left navigation sidebar and select Plan. On the Plan page, click Manage your bills. Under Invoice History, select an invoice. To see a detailed summary of the invoice, click View invoice and payment details. To download the invoice or receipt, click Download invoice or Download receipt. Note: You can also go to the bill management page by clicking the button in the left navigation sidebar and selecting Account > Company Info > Billing > Manage your bills.
8. Does my subscription automatically renew?
Yes. Your subscription automatically renews at the end of your billing period, monthly or annually, depending on your plan.
9. Can I be refunded or credited for partial periods?
We don’t offer refunds for partial periods of service or periods of inactivity. If you downgrade your subscription (by moving to a lower-priced plan or removing add-ons), we issue a prorated credit which is automatically applied to future invoices for the same account until it is depleted. For more details, please refer to our Terms of Service.
10. Is there a grace period for payments?
If your credit card payment is declined, we’ll send you an email to let you know, and your account will enter a 30-day grace period. When you update your credit card information, your payment will be automatically processed and the grace status will be removed. If you have any questions, contact success@klipfolio.com.
For customers who pay manually by invoice, payment is due when you receive your invoice. If payment is not received within 30 days, your account will be placed into a 30-day grace period. When the grace period ends, your account will go into arrears. To re-instate your account, you’ll need to contact success@klipfolio.com.
11. What happens to my account when it's in arrears?
When your account is in arrears, you will not have access to your dashboard. To regain access to your dashboard, you need to update your payment information. For customers who pay manually by invoice, payment is due when you receive your invoice. If payment is not received within 30 days, your account will be placed into a 30-day grace period. When the grace period ends, your account will go into arrears. To re-instate your account, you’ll need to contact success@klipfolio.com.
Account that are in arrears after 60 days are cancelled. To pay your balance and re-instate your account, please contact success@klipfolio.com. Note: There may be a fee to reactivate a cancelled account. For more information, please refer to our Terms of Service.
12. Why has my account been suspended?
The most common reason for account suspension and cancellation is non-payment. If your account has been cancelled, please contact success@klipfolio.com.
13. Will I be notified if the cost of my plan increases?
You will not be automatically notified of plan cost increases. To continue to deliver a quality product to our customers, we sometimes need to raise our prices. You can rest assured such increases will be value-driven, minimal, and infrequent.
14. How do I cancel my account?
Admins can cancel the subscription from the Plan page by clicking Manage your bills > Cancel subscription.
If you cancel your subscription, it will remain active until the end of your paid billing period. After that, your access will end and your subscription will be deactivated.
Payments for the current billing period are not refundable. For more details, please refer to our Terms of Service.
Note: If the account is not in good standing (i.e. there are unpaid invoices), cancellation will result in immediate loss of access to the product.
Note: You cannot purchase add-ons or change your plan if you’re in a “cancelled” state. If, after cancelling (but before your subscription ends), you want to make purchases or plan changes, you need to reverse the cancellation before doing so.