Why can't I delete a user in my account?


If you are having trouble deleting a user, it may be because the user is the Primary Contact. Klipfolio will not let you delete the primary contact of an account until you have selected another user as the primary contact.

Step 1: Changing the primary contact

To change the primary contact for an account:

  1. In Klipfolio, click on your name and select Account.
  2. Select the Company tab.
  3. Within Company Info, beside Primary Contacts, click Edit.
  4. Select another user as the primary contact.
  5. Click Save.

Step 2: Deleting a user

To delete a user in an account:

  1. In Klipfolio, select the Users link.
  2. Click the check box beside the name of the user you want to delete.
  3. Click Delete.

Result: All Klips, dashboards, data sources, and metrics of the deleted user are automatically transferred to the person deleting the user. You will need to reconfigure some data sources because data source tokens cannot be transferred. 

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